سياسة الشحن

Posted: August 2024

Introduction

We are The Face Shop, operating as The Face Shop (“The Face Shop” “Face Shop,” “TFS,” “we,” “us,” or “our”), a company registered in the State of Kuwait. We operate the website https://www.thefaceshop.com.kw (the “Website”) through which we provide you our products, (collectively, the “Products” which includes the use of the Website or offline store).

These Terms of Use form a legally binding agreement made between you (as an individual or on behalf of an entity) (“you”) and in relation to your access and usage of our website and the products offered. You agree that by accessing this website and its products, you have read, understood and agree on all the terms whether it’s related to your rights when it is practiced and how we protect your personal information (read our Privacy Policy for more information), usage of cookies and trackers when it comes to serving you better (read our Cookie Policy for more information), and the laws applied to your usage upon accessing the functionalities and features of the website (Terms of Use).

Any updates related to our website shall be notified and the legal terms will be changed eventually from time to time. Any additional legal obligations shall be notified and we reserve the right to update our terms as per the applicable data protection laws.

If you do not agree with our Terms of Use, then you are prohibited from any action on our website and usage of our products and you must discontinue any engagement with us immediately.

At The Face Shop, we are committed to delivering your favorite products to you as quickly and efficiently as possible. Below, you will find our comprehensive shipping policy that outlines everything you need to know about our shipping procedures.

Processing Time

  • Order Processing: Orders are processed within the same day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has delivered.
  • Order Verification: All orders are subject to verification and approval before delivery. We will contact you if additional information is required to process your order.

Shipping Rates and Delivery Estimates

  • Domestic Shipping: We offer standard, expedited, and overnight shipping options. Delivery costs and delivery times are calculated at checkout based on your location and the selected shipping method.

    • Standard Shipping: Same day
    • Expedited Shipping: Same day
    • Overnight Shipping: Next business day

  • International Shipping: We ship to select international locations. International shipping rates and delivery times vary by destination and will be calculated at checkout.

    • Standard International Shipping: 5-10 business days
    • Express International Shipping: 3-5 business days

Shipping Confirmation and Order Tracking

  • Shipping Confirmation: You will receive a shipping confirmation email once your order has shipped, including a tracking number you can use to check its status.
  • Order Tracking: Track your order using the tracking number provided in your shipping confirmation email. Please allow 24-48 hours for the tracking information to update.

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. If you are unsure whether we can deliver to your address, please contact our customer service team.
  • Some products may be restricted for shipping to certain destinations due to local regulations.

Customs, Duties, and Taxes

  • International Orders: Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. The Face Shop is not responsible for these charges if they are applied and are your responsibility as the customer.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact our customer service team immediately. We will arrange the necessary needs.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return & Refund Policy.

Contact Us

For any questions related to your rights mentioned in our Shipping policy or knowing how we use your personal information, please contact us at the following address:

The Face Shop, Kuwait, Salmiya, Al Nasser Building, Salem Al Mubarak St. or by email: ecommerce@skindollize.com.